Total Calls Today
0
Based on your live call log
Active Tickets
0
Open, in progress, or waiting
Leads Contacted
0
Contacts reached today
Avg Call Duration
00:00
Average from recent calls
Unified query activity
Combined analytics from Pro and Global admin services.
Ticket health
Open volume, urgency, and SLA pressure.
Open
0
Urgent
0
Overdue
0
Recent calls
Quick access to the latest outbound activity.
Unassigned tickets
Support work waiting for ownership.
Softphone dialer
Use Twilio Client for browser-based calling.
Connecting…
Ready to place a call
Select a lead or dial manually.
Call notes & outcome
Select a lead to attach notes.
Recent call history
Saved from completed calls in this browser session history.
Lead queue
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Queue
Loading tickets…
No ticket selected
Select a ticket to review the thread, update SLA controls, and reply.
Online agents
0
Based on recent activity and call state
On call
0
Agents currently engaged with callers
Registered agents
0
Directory currently visible to the portal
Resolved tickets
0
Combined resolved and closed volume
Agent roster
Live directory and inferred activity status.
Register new agent
Create agent credentials for telemarketing and ticket handling.